Refund & Return Policy
At Panna Digital, we are committed to ensuring your satisfaction with our services. This Refund and Return Policy outlines the conditions under which refunds or returns may be granted for our marketing services and related offerings.
1. Eligibility for Refunds Refunds may be considered under the following circumstances:
If a service has not been delivered within the agreed timeframe without prior communication or valid reason.
If the service provided is significantly different from what was agreed upon in the contract or invoice.
If technical issues on our end prevent the completion of the service.
2. Non-Refundable Cases Refunds will not be issued in the following cases:
If the client changes their mind after the service has been initiated or delivered.
For dissatisfaction due to subjective reasons unrelated to the agreed deliverables.
If the client fails to provide necessary information or materials required to complete the service.
3. Refund Process To request a refund, please follow these steps:
Contact us via email at contact@pannadigitalc.com or call us at +1 302-556-2158.
Provide your invoice number, details of the service, and the reason for your refund request.
Our team will review your request and respond within 5-7 business days.
If approved, refunds will be processed via the original payment method within 10 business days.
4. Returns of Physical Products If applicable, returns of physical products purchased through our services must meet the following conditions:
The product must be unused, in its original packaging, and returned within 14 days of delivery.
The client is responsible for return shipping costs unless the product was damaged or defective upon receipt.
5. Exceptions and Special Cases We strive to handle refund and return requests on a case-by-case basis, ensuring fairness and understanding for both parties.
6. Contact Us For questions or assistance regarding refunds and returns, please contact us:
Panna Digital
Phone: +1 302-556-2158
Email: contact@pannadigitalc.com
Address: 1111b South Governors Avenue, STE 23832, Dover, DE 19904, US
Your trust and satisfaction are important to us. We value your business and will do our best to resolve any issues promptly.